What qualities should aviation personnel have

Flight attendant service has a very feasible set of professional requirements, service requirements can be standardized, standardized, programmed, institutionalized。In order to meet the requirements of the professional code,Harbin Aviation Training SchoolRemind you that the flight attendants should have a strong sense of service and service awareness, can take the initiative, enthusiasm, thoughtful, serious and responsible, hard work to serve passengers。

1.Have a strong service concept and service awareness

In the fierce market competition, the level of service quality determines whether enterprises can survive, the core of market competition is actually the service competition。Airline company Z cares about passengers。The flight attendant profession requires employees to have a strong service concept and service awareness, and be aware that the satisfaction of passengers is the goal they pursue。

2.Have a good image and manners

Hilton said: "The dress, dress, voice, smile and every move of the waiter is part of the quality of the product.。”

The appearance, dress, words and deeds of flight attendants are not only related to the image of the company, but also represent the external image of the international and national。Every flight attendant is a powerful resource for an airline to win the market。Behavior is an important part of aviation service quality, which should reflect the requirements of The Times for enterprises。Every flight attendant should take personal good cultural accomplishment, profound knowledge and profound thinking ability as the core，Form a good temperament and a good image，Consciously, the external image features of beauty, modesty and generosity are combined with the professional service image features，Form a good image of "internal wisdom and external beauty" flight attendants。

3.Have the spirit of hard work

In people's eyes, flight attendants are enviable careers flying around in the air, but in the actual work, they bear the hard work that people can't imagine。The difference in time difference of flying long-distance routes, the difference in various passengers flying domestic routes, difficulties encountered in work and special circumstances will occur at any time, without the spirit of hard work, you can not withstand the pressure of work, do not do good service work。

4.Have affinity

When passengers choose to travel by air, they demand safe, comfortable and fast service, which is also the commitment of civil aviation to society。As the commitment of flight attendants, their service attitude and skills are very important。Flight attendants should have a strong affinity, spring breeze and rain。